Text-message program documentation
SMS consent: recorded customer journeys
These complete, silent recordings show the actual customer interface using fictional customers in the historical beta test environment. This is preserved historical carrier evidence, not a current beta experience. The recordings cover account verification, optional consent, successful submissions, and independently saved preferences. They do not demonstrate live SMS delivery. Marketing texts are not currently sent.
Account verification in these recordings uses development test email addresses and codes; it does not demonstrate real email delivery. Videos show only the website viewport, without browser tabs or an address bar.
New customer — appointment and service texts only
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New customer — no text messages
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New customer — future-marketing preference only
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New customer — both independent choices
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Existing customer — change and revoke text preferences
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Mobile customer — full account and request journey
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