Help
How can we help?
Search instructions for accounts, appointments, forms, payments, learning, and support.
Search help
Knowledge library
All helpful guides
4 guides
3 min
Getting started
Choose the right Pilates path
Compare private Pilates with Cheri and group classes at Tides Wellness.
Read guide3 min
Client Hub
Set up and use your Client Hub
Sign in with the invited email and find required setup, appointments, purchases, and documents.
Read guide4 min
Forms & documents
Complete forms, intake, and agreements
Understand saved progress, required answers, signatures, privacy, and family paperwork.
Read guide3 min
Support
Get help safely
Create a tracked ticket and include useful evidence without exposing sensitive information.
Read guideHuman help is still available
A guide should not trap you in a loop.
Existing clients and students can open a tracked support ticket. General visitors can contact Cheri without sharing medical or payment details.