Clear help for every step.
Real guidance for private Pilates, accounts, scheduling, forms, family access, payments, education, and secure support.
Choose your help space
Guidance organized by role
Client instructions, staff operations, and owner controls are separate so the right person gets the right answer.
What can we help you do?
Search plain-language guidance for getting started, your account, scheduling, paperwork, payments, education, or support.
Knowledge library
All helpful guides
4 guides
Getting started
Choose the right Pilates path
Compare private Pilates with Cheri and group classes at Tides Wellness.
Read guideClient Hub
Set up and use your Client Hub
Sign in with the invited email and find required setup, appointments, purchases, and documents.
Read guideForms & documents
Complete forms, intake, and agreements
Understand saved progress, required answers, signatures, privacy, and family paperwork.
Read guideSupport
Get help safely
Create a tracked ticket and include useful evidence without exposing sensitive information.
Read guideHuman help is still available
A guide should not trap you in a loop.
Existing clients and students can open a tracked support ticket. General visitors can contact Cheri without sharing medical or payment details.